Shipping policy

Shipping Policy

At Memoir, we're committed to delivering your order as quickly and safely as possible. Please read the information below before placing your order.

Processing Time

All orders are processed within 1–3 business days. Once your order has been prepared, it will be shipped using the selected delivery service.

During busy periods, product launches or holidays, processing times may be slightly longer.

Shipping Times

Estimated delivery times are:

United Kingdom

Standard Delivery: 5 - 7 business days

Europe

Standard Delivery: 5–10 business days

International

Standard Delivery: 7–15 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing or courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available) so you can monitor your delivery.

Incorrect Address

Please ensure your shipping address is entered correctly before completing your purchase.

Memoir cannot be held responsible for orders delivered to an incorrectly entered address. If you notice a mistake, please contact us as soon as possible and we'll do our best to update your order before it is dispatched.

Lost or Delayed Parcels

If your parcel is significantly delayed or appears to be lost, please contact us at memoir.info.help@gmail.com and we'll work with the courier to resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes or import fees imposed by your country's customs authority. These charges are the responsibility of the customer.